Published on 11/04/2024 – Last updated on 30/08/2024

Introduction

This Fair Use Policy forms part of and should be read alongside the Arlo Europe Terms of Service (“Terms”), which you can access here. It applies to data stored on the cloud from your use of cameras registered to an Arlo plan*.

*This policy does not apply to (i) Arlo Europe customers whose cameras are registered on a continuous video recording (or ‘CVR’) plan and (ii) people who have integrated their Arlo cameras into a Verisure monitored alarm system.

If there is any inconsistency between this policy and the Terms, this policy will prevail.

Why is this policy required?

A small number of our customers use unusually high amounts of cloud data storage and related analytical capabilities. As with all systems, extremely high data usage can negatively affect service levels and the experience that we want to provide to our customers in the Arlo mobile & web applications.

New data usage allowance

To keep things fair, and to protect the level of service we are committed to providing, we specify a data usage allowance to all Arlo Plan customers, whether on monthly or annual plans, set out in the table below.

*based on calendar months

Your data usage is based on the number of hours of video clips recorded and stored in the cloud, including manual recordings and event-triggered recordings. Live streaming is not concerned.

To give you an idea of what this means in practice, 15 hours of video recording is broadly equivalent to 60 individual clips lasting 30 seconds each, every day for a month. We consider this data usage allowance to be fair and reasonable and appropriate for the needs of the vast majority of our customers.

You can check your approximate data usage in the Arlo Secure App or at my.arlo.com, in the Feed/Library section, where your video recordings and snapshots are stored. By navigating the videos recorded, you will get a sense of your approximate data usage.

This policy and the data usage allowance is in force from May 9th, 2024.

Actions we may take

We monitor data usage levels across our system to identify any excessive usage which could impact our service levels and customer experience.

There are many reasons why there may be a breach of the data usage allowance. For example, your camera may be triggered regularly if it is set up in an area, indoor or outdoor, where there is a lot of movement.

If we notice that your usage exceeds the data usage allowance, we will notify you and ask you to moderate your usage. At that time, we may discuss with you whether a CVR plan would be more suitable for your needs (additional charges would apply), and we can help you to transfer your plan if mutually agreed.

If we have notified you as outlined above, we may monitor your data usage at further intervals at our discretion. If we observe that the data usage allowance continues to be exceeded during any such subsequent period, we may further notify you of this, outlining our proposed course of action, which will be to terminate all your plans.

In the event of a new subscribption to an Arlo plan by the customer (resubscription), exceeding the authorized data usage allowance, during a subsequent period (consecutive or not to the new subscription), will result in the termination of all your subscriptions. In the event of another attempt, Arlo Europe may also ban the customer from subscribing again to any Arlo subscription.

In each case we will only take such actions after a further, reasonable period of notice which will be communicated to you.