What is two-step verification and how do I set it up?

Two-step verification helps protect your Arlo account by adding another step of authentication when you log in. Arlo will verify your identity any time you sign in with a new device. You can have up to five different trusted devices, phone numbers, or email addresses to verify your Arlo account login. All Arlo users must have two-step verification enabled to access their account. This is to protect your data and add an extra layer of security to your Arlo account. We recommend setting up two-step verification as soon as

Note: Before you set up two-step verification, make sure that you can log in to the email address associated with your Arlo account. Your account email is always used as a backup option to log in to your account.

To sign in with two-step verification, you must first correctly enter your email address and password. After correctly entering your email address and password, you must verify your identity with a security code (delivered by SMS text message or email) or confirmation from an already trusted device. Requiring two pieces of information helps to prevent any unwanted log in, even if someone has your Arlo account password.

• Trusted device push notifications. You can trust a device on your account so that you never have to verify your log in with a push notification or text message when you log in on the trusted device. When a non-trusted device attempts to log in to your Arlo account on a new device, Arlo sends a push notification to a trusted (and currently logged in) iOS or Android device. Tap the push notification on the trusted device to approve or deny the log in. This is the simplest and most secure option to get started with two-step verification.
• SMS text message. When someone attempts to log in to your Arlo account, Arlo sends a text message to the phone number that you verified for two-step verification. Enter the security code from the text message to complete the log in.
• Email. If you can’t access your account with a trusted device, push notifications, or if you can’t receive SMS text messages, you can request to have a security code sent to the email associated with your Arlo account.

Before you first set up two-step verification, make sure you can log in to the email that you’re using for your Arlo account. Email is your backup two-step verification option.

To enable two-step verification from your mobile device:

1. Launch the Arlo app on Android or iOS.
2. Tap Settings > Profile > Login Settings > Two-Step Verification.
3. Tap the switch next to Enable.
4. Select Push Notification and/or SMS Text Message as your verification method.
   Note: Your Arlo account email is an automatic back-up option.
5. Follow the in-app instructions to complete your two-step verification setup.
   Two-step verification is enabled for your account.

To enable two-step verification from your desktop:

1. Log in to my.arlo.com.
2. Click Settings > Profile > Two-Step Verification.
3. Click the switch next to Enable.
4. Click Add SMS Verification as your verification method.
   Note: Your Arlo account email is an automatic back-up option.
5. Follow the instructions to complete your two-step verification setup.
   Two-step verification is enabled for your account.

Note: Push notification verification cannot be enabled on my.arlo.com. You must use the Arlo app to enable push notification verification.