If your Arlo Pro 2 or Arlo Pro camera battery has a low charge (15% or less), plug in your camera or insert a fresh battery.

If your battery is completely dead and does not charge:

1. Remove the battery from your camera.
2. If your camera is plugged in, unplug the AC power adapter cable.
3. Plug your camera back in to the AC adapter that came with the camera.
   Note: Make sure that you are using the power adapter and adapter cable that came with your camera. A regular 5V USB cable cannot provide enough power to charge your camera’s battery properly.
4. Reinsert the camera battery.
5. After ten minutes, check your camera’s status in the Arlo Secure App.
   If you see a lightning bolt battery icon, your battery is charging. If you do not see a lightning bolt icon, continue to step 6.
   For more information about Arlo battery icons and notifications, visit: What do the Arlo camera battery level icons and notifications mean?
6. Remove and reinsert the camera battery, then wait ten minutes and check your camera’s status in the Arlo Secure App again.
7. Repeat step 6 until you see a lightning bolt battery icon in the Arlo Secure App.
8. If you repeated step 6 and you still do not see a lightning bolt battery icon, contact Arlo Support to speak to an expert.