If the Arlo camera LED is solid purple, your camera has been configured but is unable to connect to Arlo servers or Wi-Fi. When this happens, the Arlo camera might appear offline.

Make sure the Internet connection and Wi-Fi network are both operational.

• Check the status of the Internet on your Wi-Fi router, or test your internet connection with another device.
  • If your Wi-Fi router is not connected to the Internet, restart the router and/or modem, or contact your router manufacturer or internet service provider (ISP).

If Wi-Fi is connected and working on other devices, turn your Arlo device off and back on to try to force it to reconnect to your Wi-Fi network.

• This is useful if your internet service or Wi-Fi router just recently came back online after an outage or power interruption.
• To restart power on Arlo Baby, visit: How do I restart power on my Arlo Baby camera?
• To restart power on Arlo Q, unplug the AC power adapter for one minute and then reconnect it to the outlet.

Next, try to change the Wi-Fi network your Arlo camera is connected to through the Device Settings.

For the Arlo Secure App with Feed:

Note: Go to your mobile device settings and make sure it is connected to the same 2.4 GHz Wi-Fi network that you want the Arlo camera connected to.

1. Launch the Arlo Secure App.
2. Tap Devices.
3. Tap on the Arlo Baby or Arlo Q device card.
4. Tap Connected to.
5. Tap Change Network at the bottom of the screen.
6. Follow the in-app instructions for your specific camera.

For the Arlo Secure App with Library:

Note: Go to your mobile device settings and make sure it is connected to the same 2.4 GHz Wi-Fi network that you want the Arlo camera connected to.

1. Launch the Arlo Secure App.
2. Tap Settings.
3. Tap My Devices.
4. Select the Arlo Q or Arlo Baby camera.
5. Tap Connected to.
6. Tap Change Network at the bottom of the screen.
7. Follow the in-app instructions for your specific camera.