My Arlo Go 2 camera was working, but now it is offline; what should I do?
If your Go 2 camera was working before and now is offline, read this article identify where the problem is coming from.
Note: If you are setting up your Arlo Go 2 camera for the first time, visit How do I set up my Arlo Go 2 camera?
To troubleshoot your Arlo Go 2 Camera connection:
Check the Status LED on your Go 2 Camera. Visit What do the LED behaviors on my Arlo Go 2 camera mean?.
Verify whether your Go 2 Camera is set up for LTE only or LTE/WiFi. Arlo Go 2 is designed to work with either LTE or WiFi connectivity. Visit What are the benefits of connecting Arlo Go 2 to LTE only or LTE/WiFi?.
If your camera is set up for LTE only, make sure the mobile broadband account for the SIM in your Go 2 Camera is active.
If your camera is set up for LTE/WiFi, make sure that either your WiFi network is in range and available or the cellular coverage is available.
To troubleshoot a mobile broadband connection, visit How can I optimize mobile signal strength for my Arlo Go series camera?