Use the following troubleshooting if you attempted to connect your Arlo device directly to a Wi-Fi router and Arlo failed to discover the device.

• If you are connecting your Arlo device to a SmartHub or Base Station, visit: What to do when your Arlo camera will not sync to a Base Station or SmartHub during an install or setup

If you need help installing your new Arlo device, you can reach Arlo Support via the Need Help? button in the Arlo Secure App or on my.arlo.com.

• You may also join the Arlo Community where you can seek advice and solutions from experts and other Arlo customers.

To troubleshoot Wi-Fi discovery:

Make sure you are connecting your Arlo device to a 2.4 GHz Wi-Fi network.

• Most Arlo devices can only connect to a 2.4 GHz band. For Arlo Pro 5S, this device works with 2.4GHz and 5GHz bands after installation is complete on 2.4GHz.
• For more information, visit: How do I connect my mobile device to a 2.4 GHz Wi-Fi network to set up my Arlo camera?

Make sure your phone or mobile device is connected to the same 2.4 GHz network that you are trying to connect your camera to.

• For more information, visit: How do I connect my mobile device to a 2.4 GHz Wi-Fi network to set up my Arlo camera?

Make sure you typed the correct Wi-Fi network SSID (network name) and password.

• The network SSID and password are case-sensitive and must be EXACTLY correct.
• You can tap the password eye icon to view your password before submitting.

Ensure your mobile device and Arlo camera are within the Wi-Fi signal range of your Wi-Fi router.

• During setup, we recommend placing your camera within 10-15 feet (3-4.5 meters) of your Wi-Fi router.
• After the camera is set up and connected, you can move the camera anyplace within range of your Wi-Fi router.

Make sure the camera LED is blinking blue while the camera is being discovered.
Note: The Arlo Video Doorbell LED ring blinks white.

• The camera LED can time out if it blinks longer than two minutes without successfully connecting to your Wi-Fi network.
  • If the camera times out, press the sync button again.
• Make sure the LED blinks blue for the entirety of the connection process.

Make sure you heard the chime noise when your camera scanned the QR code.

• After scanning the QR code, you must hear a chime noise from the camera to continue the onboarding process.
  • Do not continue until the QR code is scanned, and you hear a chime.
• For help, visit: My Arlo camera will not scan the QR code during setup

Verify that you are in range of your mobile network.

• For portable Arlo products like Go series cameras, make sure there is an activated SIM card inserted into the camera.
• Also ensure the camera is in range of your mobile network.

Ensure you are not using a VPN on your mobile device.

• If a VPN is used, disable the VPN connection.

If you have checked and verified all of the above, factory reset your Arlo device.

• For assistance, visit: How to factory reset Arlo devices