Why am I not receiving Arlo email alerts?

Last updated: 08.01.2025

Note: Email notifications for motion and audio detection are no longer available.

  • Email alerts for low battery and other system messages are still available.

To ensure that you receive email alerts:

  • Make sure you have confirmed the registered email address in your Arlo account.
    To view or confirm your email address in your Arlo account, launch the Arlo Secure App or log in to your Arlo account at my.arlo.com and go to Settings > Account Profile > Name, Email.
    Make sure the email address in your Arlo account is correct.
  • Ensure you clicked the confirmation link in the message that was sent to your registered email address from alerts@arlo.com.
  • Check your spam folder for email alerts.
    Sometimes your email provider marks valid email messages as spam.
    If you do find email messages from Arlo in your spam folder, we recommend that you add alerts@arlo.com to your address book.
  • If you are still not getting email notifications, visit: Arlo Support

To set up Push Notifications:

To troubleshoot Arlo notifications on your iPhone or iPad:

To troubleshoot Arlo notifications on your Android device: