Local 4K live streaming is only available on the Arlo Ultra and Ultra 2 cameras. Local 2K live streaming is available on the Arlo Pro 3, Pro 4, and Pro 3 Floodlight.

To check if your camera is local live streaming 2K/4K, refer to the 2K/4K icon in the upper left of your camera’s stream. The 2K/4K icon will show in the upper left corner of the video if you are live streaming 2K or 4K quality.

Your Arlo camera might not local live stream in 2K/4K for the following reasons:

• You attempted to 2K/4K local live stream on more than two cameras. You cannot local live stream in 2K/4K on more than two cameras at the same time. When you attempt to local live stream in 2K/4K on a third Arlo camera, the third camera streams in 1080p quality.
• You are trying to local live stream using my.arlo.com. You can only local live stream in 2K/4K using the Arlo Secure app.
• Your mobile device is not connected to the same local network as your Arlo SmartHub or Base Station. Make sure your mobile device has Wi-Fi enabled and is connected tot he same network as your Arlo system.
• For Arlo Ultra: You have not enabled Local 4K Live Streaming in the device settings of your camera. For more information, visit: How do I stream in 4K with my Arlo Ultra camera?.
• For Arlo Pro 3, Pro 4, Pro 4 Floodlight: You have not enabled Local 2K Live Streaming in the device settings of your camera. For more information, visit: How do I stream in 2K with my Arlo Pro 3 or Pro 4 camera?
• For Arlo Pro 3, Pro 4, Pro 3 Floodlight: The camera must be paired to a SmartHub or Base Station. Local 2K live streaming is only available if the camera is connected to a SmartHub or Base Station. For cameras connected directly to Wi-Fi, the live stream will be on 1080p, but the video recording will still be in 2K.

If your live stream is showing a purple, gray, or green screen, visit: Why is the live stream from my Arlo camera showing a purple, gray, or green screen?

If you are experiencing connectivity issues while streaming 4k live streams, visit: How can I reduce connectivity issues when I live stream in 4K on multiple cameras?