Before you begin, confirm that you heard a chime tone play out of your Arlo Essential Video Doorbell after scanning the QR code.

• If you did not hear a chime, visit: My Arlo camera will not scan the QR code during setup
• If your Arlo Essential Video Doorbell wasn’t discovered during the setup process, carefully watch the LED status after the chime tone was played.

If the LED ring blinks Amber then returns to solid White, the Doorbell was unable to connect to your Wi-Fi network:

• Make sure you enter the correct network SSID.
  • The network SSID is case sensitive. Ensure it is EXACTLY correct when you type it in the Arlo Secure App.
• Make sure you enter the correct network password.
  • You can tap the eye icon, next to the password, to reveal the password. This can help you ensure the password is EXACTLY correct.
• Make sure you are attempting to connect to a 2.4GHz Wi-Fi network.
  • For help connecting to a 2.4 GHz Wi-Fi network, visit: How do I connect my mobile device to a 2.4 GHz WiFi network to set up my Arlo camera?
• Make sure the Wi-Fi signal is sufficiently strong at the location of the Arlo Essential Video Doorbell.
  • If possible, you can try moving your Wi-Fi router closer to the Arlo Essential Video Doorbell for a better signal.
• Make sure you have installed the latest version of the Arlo Secure App.

If your Doorbell continues to flash White after 5 minutes, the Doorbell could not be discovered by the Arlo Secure App:

• Make sure your mobile device is connected to the same 2.4GHz Wi-Fi network as your Arlo Essential Video Doorbell during the network discovery process.
• Check your Internet connection.
  • Your Arlo Essential Video Doorbell requires a high-speed Internet connection that can sustain an average bandwidth use of 2 Mbps upload.
  • Your Wi-Fi router might be too far away from your Arlo Essential Video Doorbell.
    • If possible, try moving your router closer to the Arlo Essential Video Doorbell.
• Make sure you are not connected to a VPN.
• Make sure Wi-Fi Assist and Adaptive Wi-Fi features are turned off on your mobile device.
  • To turn off Wi-Fi Assist on iOS, visit: About Wi-Fi Assist
  • To turn off Adaptive Wi-Fi on Android, visit: Activate Adaptive Wi-Fi on my Samsung Device

If the LED on your Doorbell is solid Amber, the device is not receiving enough power:

• Your Arlo Essential Video Doorbell Wired must be connected to a doorbell transformer with a voltage level of 16-24V AC.
  • To check the voltage of the doorbell transformer, visit: How do I measure the voltage of my doorbell transformer?
  • If your doorbell transformer is below the necessary voltage level, consult an electrician to replace the transformer.
• If your Arlo Essential Video Doorbell Wired isn’t working as expected, even though the voltage level of your doorbell transformer is 16-24V AC, you might need to activate Bypass Mode on your Power Kit.
  • For more information, visit: How do I enable Bypass Mode on my Arlo Essential Video Doorbell Wired?

If you are attempting to connect the Arlo Essential Video Doorbell to a SmartHub or Base Station, try the following:

• Connect the Arlo Essential Video Doorbell to the SmartHub or Base Station.
  • For more information, visit: How do I connect my Arlo doorbell or camera to a SmartHub or Base Station?
• Make sure you are connecting to one of the following SmartHub/Base Station models:
  • VMB5000
  • VMB4540
  • VMB4500
  • VMB4000
• Follow the in-app instructions and make sure Arlo detects a SmartHub/Base Station.
  • If the SmartHub/Base Station is not detected, move the SmartHub/Base Station closer to the Arlo Essential Video Doorbell if possible.
• Make sure your SmartHub or Base Station is online:
  • Check the LED on the front of the SmartHub or Base Station (VMB5000, VMB4540, or VMB4500):
    • If the LED is Amber, the SmartHub or Base Station is not connected to the Internet.
    • If the LED is solid Blue, the SmartHub or Base Station is connected to the Internet.
  • Check the Internet LED on the front of the VMB4000 Base Station:
    • If the Internet LED is Green, the Base Station is connected to the Internet.
    • If the Internet LED is Amber, the Base Station is connected to your router, but it is not connected to the Internet. Check the router’s Internet connection.
• For more information, visit: My Arlo SmartHub or Base Station is offline; how can I troubleshoot it?

If your Arlo Essential Video Doorbell is still offline, try resetting the device:

• For more information, visit: How do I reset my Arlo Essential Video Doorbell?

If you are still having issues, contact Arlo Support.