Most Arlo devices must be connected to a 2.4 GHz Wi-Fi network to operate. When you first set up your device, you are prompted to connect to a Wi-Fi network, but you can change this network after setup.

Before you start:

• Your mobile device must be connected to the same 2.4 GHz Wi-Fi network that you are attempting to connect to your Arlo device.
• The Arlo Pro 5S Camera can be connected to a 5 GHz Wi-Fi network, but only after installation on 2.4 GHz Wi-Fi is complete.
  • For more information, visit: How does the Arlo Pro 5S Camera use 5GHz Wi-Fi networks?
• Your Arlo device must be in Standby Mode to accept a Wi-Fi network change.
  • For more information, visit: Arm or Disarm Arlo Devices
• Ensure that Arlo wire-free camera batteries are charged to 30% or above before you change the Wi-Fi network.
• Band Steering automatically connects your devices to the best available Wi-Fi frequency in your home. Most Wi-Fi modems come with two frequencies (2.4 GHz and 5 GHz) and ask you to choose between them when connecting a device to your home network.
  • Disable Band Steering prior to installing your Arlo device.
  • Upon successful installation and setup, you can re-enable Band Steering.
    Note: Contact your router manufacturer for specific Band Steering instructions.

To change the Wi-Fi network that your Arlo device is connected to:

1. Launch the Arlo Secure App.
2. Tap Devices.
3. Select your Arlo device.
4. Tap
5. Tap Connected to or Wi-Fi Network.
6. Tap Change Network.
7. Go to your phone settings and make sure your mobile phone is connected to a 2.4 GHz Wi-Fi network.
8. Return to the Arlo Secure App.
9. Tap Continue to allow Arlo to find the same 2.4 GHz network your phone is connected to.
10. Enter your Wi-Fi SSID Network Name and Password.
11. Tap Continue.
12. Press the Sync button on your Arlo device.
13. When the LED on the front of the Arlo device is flashing, tap Continue.
14. Hold the QR code in front of your Arlo device and tap Continue when you hear a chime sound.
    If the QR code will not scan, visit: My Arlo camera will not scan the QR code during setup
15. After Arlo discovers your device and a successful connection message is displayed, tap Finish.
    If Arlo did not discover your device, visit: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router