What do the LED behaviors on my Arlo Arlo Video Doorbell (2nd Generation) Offline: How to Troubleshoot

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Learn what to do if your Arlo Video Doorbell (2nd Generation) loses connection to Wi-Fi.

Troubleshoot a Wi-Fi connection 

If your Arlo Video Doorbell (2nd Generation) is offline and you need to reconnect it to Wi-Fi, follow these troubleshooting steps:

1. Check your Wi-Fi connection.
Make sure that your Wi-Fi router is working, and that other devices can connect to the Internet.

If you have a different Wi-Fi network available, try switching to a different network:

o Launch the Arlo Secure App.

o Tap Setting > My Devices.

o Select the Arlo Doorbell.

o Tap Wi-Fi Network.

o Tap Change Network and select from the list of available networks.

2. Verify that the doorbell battery is fully charged.
Press the video doorbell button and wait for the LED to illuminate.

If the LED is off and the video doorbell does not respond, charge the battery to 100%.

3. Check the outdoor temperature around the video doorbell.
Temperature affects the device and can cause it to go offline. We recommend an outdoor temperature range of -4F to 113F (or -20C to 45C). Learn more: Are Arlo cameras weatherproof?

4. If possible, move your Wi-Fi router closer to the video doorbell to increase Wi-Fi signal strength.

5. Perform a Connection Test.

o Launch the Arlo Secure App.

o Tap Settings > My Devices.

o Select the Arlo Doorbell.

o Tap Wi-Fi Network.

o Tap Connection Test.

  • The maximum range is reduced by each wall, ceiling, or other major obstruction between the video doorbell and the router.
  • Make sure that there are no other equipment or major obstructions that can interfere with the video doorbell and the Wi-Fi router.
  • Learn more: Arlo Camera Placement Tips

6. Power cycle your video doorbell. 
Try to perform a hardware reset on the device:

o Press and hold the Sync button for 20 seconds.

7. Perform a factory reset on your video doorbell.
Try a factory reset to resolve internet connection problems. To reset on the device:

o Press and hold the Sync button for 15 seconds until the LED blinks amber
Note: Remove the device on the Arlo Secure App.

WARNING: A factory reset deletes your video doorbell from your Arlo account. You will need to set up your Arlo doorbell again.

Last Updated:09/26/2023 | Article ID: 000063200