If your Arlo Video Doorbell (2nd Generation) was not discovered during the setup process, carefully check the error messages after connecting to Wi-Fi

If you installed your Arlo Video Doorbell (2nd Generation) to a SmartHub or Base Station, visit: My Arlo Video Doorbell (2nd Generation) was not found during setup with an Arlo SmartHub or Base Station; what do I do?

If the Arlo Video Doorbell shows “The network name was entered incorrectly” and the Arlo Video Doorbell was unable to connect to your Wi-Fi network:

• Make sure you enter the correct network SSID.
  • The network SSID is case-sensitive. Ensure it is correct when you type it in the Arlo Secure App.
• Make sure Bluetooth is enabled and the Arlo Secure App is given permission to use Bluetooth to discover the Arlo device.
• Make sure you enter the correct network password.
  • You can tap the eye icon, next to the password, to reveal the password. This can help you ensure the password is correct.
• Make sure you are attempting to connect to the correct Wi-Fi network.
  • If you saved the network credentials, make sure the network name and password have not been changed.
• Make sure the Wi-Fi signal is sufficiently strong at the location of the Arlo Video Doorbell.
  • If possible, you can try moving your Wi-Fi router closer to the Arlo Video Doorbell for a better signal.
• Make sure you have installed the latest version of the Arlo Secure App.
  • For more information, visit: How do I download the Arlo Secure App to my mobile device?

If your Arlo Video Doorbell continues to flash White after 2 minutes and you get a “No internet network was found” error message:

• Check your Internet connection.
  • Your Arlo Video Doorbell requires a high-speed Internet connection that can sustain an average bandwidth use of 2 Mbps upload.
  • Your Wi-Fi router might be too far away from your Arlo Video Doorbell.
    • If possible, try moving your router closer to the Arlo Video Doorbell.
• Make sure you are not connected to a VPN.
• Make sure Wi-Fi Assist and Adaptive Wi-Fi features are turned off on your mobile device.
  • To turn off Wi-Fi Assist on iOS, visit: About Wi-Fi Assist
  • To turn off Adaptive Wi-Fi on Android, visit: Activate Adaptive Wi-Fi on my Samsung Device

If your Arlo Video Doorbell connection fails and you get a "Connection Lost” error message, check your Bluetooth connection:

• Check the mobile device’s current connection.
• Unpair and delete the Arlo Doorbell from Bluetooth.
• Clear your mobile device’s Bluetooth cache.
• Restart your mobile device.
• Re-pair the Arlo Doorbell.

If your Arlo Video Doorbell fails to onboard and you get a “Camera Failed to Connect” error message:

• The Arlo Video Doorbell does not have enough charge to onboard the device.
  • Charge the Doorbell until the LED turns blue. For more information, visit: How do I charge my Arlo Video Doorbell (2nd Generation)?

If your Arlo Video Doorbell is still offline, factory reset the device:

• For more information, visit:  How do I factory reset my Arlo Video Doorbell?

If you are still having issues, contact Arlo Support.